Freshworks Implementation & Consulting

Symake helps you get the most out of Freshworks — Freshdesk, Freshsales, Freshservice and more — so your support, sales, and IT teams work from one modern, connected platform, configured around how your business actually runs.

Talk to a Freshworks Expert

Software Your Team Will Actually Use

The difference between owning Freshworks and getting value from it comes down to how it's rolled out.

The Problem

Bought, but not adopted

Plenty of teams already have Freshworks — but only half of it is set up, and half the team has quietly slipped back to spreadsheets and email. The software isn't the problem; it's how it was rolled out. A tool only pays off when it's configured around real work and people actually adopt it.

A team working together on Freshworks

Configured around real work

We start with how your support, sales, and IT teams really operate, then configure Freshworks to match — the fields, stages, automations, and views that make daily work faster, and migrate your history cleanly.

4-in-1
One connected platform — Freshdesk, Freshsales, Freshservice, and Freshchat, working together.

A tool they reach for

The result is a setup your team reaches for by default: fewer manual steps, one clear view of every customer and ticket, and reporting your leaders can trust — and it keeps improving after go-live.

The Freshworks Suite

Support, sales, IT, and messaging — the Freshworks products we implement, configure, and connect for you.

🎧

Freshdesk

A modern helpdesk to support customers across every channel.

  • Omnichannel ticketing
  • SLAs & automations
  • Knowledge base
  • Self-service portal
  • Reporting & CSAT
  • Team collaboration
📈

Freshsales

A CRM to capture, track, and close more leads.

  • Contact & deal management
  • Sales pipelines
  • Email & sequences
  • Lead scoring
  • Sales workflows
  • Pipeline reports
🛠️

Freshservice

IT service management for your internal teams and assets.

  • Incident & request management
  • Asset management
  • Change & problem management
  • Service catalog
  • Automations & SLAs
  • IT dashboards
💬

Freshchat

Real-time chat and bots for instant customer help.

  • Live chat
  • Chatbots
  • Proactive campaigns
  • Shared team inbox
  • Multichannel messaging
  • Chat analytics

Why Teams Choose Symake for Freshworks

Buying the licences is the easy part — getting Freshworks configured, migrated, connected, and actually adopted is where it succeeds or stalls. That's the part we take off your plate, so your team gets a setup that fits and gets used from day one.

We implement the whole suite, migrate your data cleanly, connect Freshworks to the tools you already run, and stay with you after launch to keep improving it.

Configured to how your team actually works
Clean migration from your old tools
Connected to your existing systems
Training & support that makes it stick

How We Help

Everything it takes to get Freshworks live and delivering value — from first setup to long-term support.

Implementation

Full setup of the Freshworks products you need, configured around your teams and processes from day one so it fits how you already work.

Data Migration

We move your customers, tickets, deals, and history from your old tools into Freshworks cleanly, with nothing lost along the way.

Integrations

We connect Freshworks to your email, telephony, e-commerce, ERP, and other systems so your teams work from one connected view.

Automation & Workflows

We automate the repetitive steps — assignments, SLAs, and follow-ups — so your team spends far less time on manual busywork.

Training & Onboarding

We train your team hands-on, so people are confident and productive on Freshworks from the very first week, not months later.

Support & Optimization

We stay with you after launch — resolving issues, answering questions, and improving your setup as your business grows and changes.

Get More from Freshworks

Whether you're starting fresh or fixing a setup that isn't working, we'll help you get Freshworks running the way it should.

Talk to a Freshworks Expert

Frequently Asked Questions

What Freshworks products do you work with?

We work across the Freshworks suite — including Freshdesk, Freshsales, Freshservice, and Freshchat — implementing, configuring, and integrating whichever products fit your support, sales, and IT needs.

Can you migrate us from another tool?

Yes. We migrate your customers, tickets, deals, and history from your existing helpdesk or CRM into Freshworks cleanly, so you don't lose anything in the move.

Can Freshworks connect to our other systems?

Yes. We integrate Freshworks with your other tools — email, telephony, e-commerce, ERP, and more — so your teams work from one connected view.

Do you provide training and support?

We onboard and train your team, and provide ongoing support and optimisation after launch, so you keep getting value from Freshworks as your needs change.

Who is this service for?

It's for any business that wants to run support, sales, or IT service on Freshworks — from a first implementation to fixing and improving an existing setup.

How long does a Freshworks implementation take?

It depends on scope, but a focused single-product setup can go live in a few weeks, while larger multi-product rollouts take longer. We give you a clear timeline up front so there are no surprises.

Can you customise Freshworks to our processes?

Yes. Beyond standard setup, we tailor fields, workflows, automations, and integrations so Freshworks fits how your team actually works — not the other way around.

How do we get started?

Get in touch for a short discovery call. We'll understand your goals, then propose a clear, low-risk plan to get Freshworks working for your team.

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