Salesforce Commerce Cloud for Retail in India

Salesforce Commerce Cloud for Indian retail brands: one storefront connected to store stock, loyalty and service, with order management for ship-from-store and click-and-collect, implemented by Symake.

Odoo + Salesforce Retail Implementation Experts

What we deliver

B2C storefront design and implementation
Order management with ship-from-store and click-and-collect
Store stock, loyalty and payment-gateway integration

Commerce Cloud for Indian retail brands

An online store that does not know what the physical stores have in stock creates cancellations and angry customers. Symake connects Commerce Cloud to POS and inventory so Indian brands can sell from any store's stock, offer click-and-collect in Mumbai, Delhi-NCR and Bengaluru, run loyalty across channels and route service to the right store. Indian retail is a mix of single-store owners, regional chains and national brands, all selling through the counter, WhatsApp, marketplaces and quick-commerce apps at the same time.

Talk to Our Team

0 + Projects Delivered

0 % Client Satisfaction

0 + Years of Experience

0 + Industries Served

What Symake delivers on Commerce Cloud

Storefront, orders and stores working as one.

Storefront Implementation

Commerce Cloud B2C storefront built for Indian payments, languages and mobile-first customers.

Order Management

Split shipments, ship-from-store, click-and-collect and returns across stores.

Store Stock Integration

Real-time availability from Symake POS, Odoo or your existing inventory system.

Payments & Logistics

Razorpay, PayU, UPI, COD and courier integrations with tracking.

Loyalty & Promotions

Coupons, points and tiers shared between online and store.

Marketing Journeys

Abandoned cart, restock and festival campaigns on WhatsApp and email.

Marketplace Sync

Catalogue, price and stock sync with Amazon, Flipkart and quick-commerce apps.

Analytics

Conversion, basket, fulfilment and store-attribution dashboards.

Managed Services

Ongoing optimisation, releases and support.

Why Indian retailers work with Symake

Symake runs established Odoo and Salesforce practices with retail domain depth. We have seen how Indian stores actually bill, buy, stock and sell, and we design systems around that reality instead of forcing a generic template. Fixed scope, clear phases, no surprises.

Odoo and Salesforce expertise focused on retail
Fixed-scope phases with clear deliverables
GST, e-invoice, e-way bill and Tally integration experience
Training and support at every store

See How We Work →

How a retail project runs with Symake

Six phases from first call to steady-state support.

Discover

We map your stores, channels, processes and systems, and agree the scope and outcomes.

Design

Roles, data model, GST setup, integrations and reports are documented and signed off.

Build

Configuration and custom development in short sprints, with working demos at each step.

Migrate

Items, prices, stock, customers and ledgers are migrated and reconciled to the rupee.

Launch

Pilot store first, then a supported rollout across every location with on-site training.

Support

SLA-based support, GST rule updates and continuous improvements after go-live.

Built for retail across India

We understand Indian retail. Kirana stores, supermarkets, apparel and footwear showrooms, jewellery chains, pharmacies and electronics stores make up most of Indian retail, alongside fast-growing D2C brands. Stores here sell through counter sales, WhatsApp orders, Amazon and Flipkart, Swiggy Instamart, Zepto and Blinkit, and your own website, and the year peaks around Diwali, Dussehra, Eid, Onam, Pongal, Durga Puja and the wedding seasons. We design around that. Multi-state GST, e-way bill and e-invoice handling out of the box, integrations with the channels Indian stores actually use, and compliance with GST invoicing, e-invoicing for businesses above the Rs 5 crore turnover threshold and e-way bills for goods movement above Rs 50,000 (state thresholds vary for intra-state moves) built into the workflow.

Multi-state GST, e-way bill and e-invoice handling out of the box

Integrations with counter sales, WhatsApp orders and Amazon or Flipkart

Hindi and regional languages and English receipts, labels and screens

Compliance with GST, e-invoicing and e-way bills

Retail technology built for how Indian stores trade

From a single-store POS to a multi-state ERP, Symake builds and implements retail systems for Indian businesses on Odoo and Salesforce.

✓ POS, billing and inventory systems

✓ Retail ERP and accounting

✓ Retail CRM and loyalty

✓ E-commerce, marketplace and quick-commerce integration

✓ GST, e-invoice, e-way bill and Tally integration

✓ Mobile apps and dashboards

Talk to Our Team

Retail technology built for how Indian stores trade

Odoo & Salesforce Expertise

Planning a retail technology project across India?

Share your brief or book a discovery call. We will map your process and give you a clear scope and estimate.

Get a Free Consultation

Frequently Asked Questions

What is Salesforce Commerce Cloud?

Salesforce's e-commerce platform for building online storefronts with order management, promotions and personalisation. Symake implements it for retail brands and connects it to physical stores, stock and loyalty.

What does a retail project cost?

It depends on stores, channels and integrations. After a short discovery we give a fixed-scope estimate by phase, so you know the cost before you commit.

How long does it take?

A single-store POS or CRM can go live within a few weeks; a multi-store ERP is typically phased over a few months, pilot first.

Do you handle data migration and training?

Yes. Items, barcodes, prices, stock, customers and ledgers are migrated and reconciled, and cashiers, managers and accounts staff are trained at each store.

What happens after go-live?

SLA-based support, GST rule updates and a roadmap of enhancements, with a named account manager.

Do you work with retailers across India?

Yes. We work with single stores, chains and brands across India and across India. Kirana stores, supermarkets, apparel and footwear showrooms, jewellery chains, pharmacies and electronics stores make up most of Indian retail, alongside fast-growing D2C brands.

Can you handle GST compliance for Indian retail?

Yes. Every system we implement or build covers GST invoicing, e-invoicing for businesses above the Rs 5 crore turnover threshold and e-way bills for goods movement above Rs 50,000 (state thresholds vary for intra-state moves), integrated into billing and stock movement rather than added afterwards.

How do we start a project across India?

Share a short brief or book a discovery call. We map your stores, channels and systems, propose scope and phases, and give you a clear estimate before any commitment.