Retail ERP Software in Saudi Arabia

Retail ERP Software in Saudi Arabia for chains with branches across several regions. Purchasing, price books, group accounts and FATOORA phase 2 invoicing sit in one back office, with 15% VAT recorded on every transaction.

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Getting ZATCA-ready with Retail ERP Software in Saudi Arabia

200+ Projects Delivered

What you get

One ledger for branches in every region
Phase 2 invoices with stamp and QR code
Group reports across several companies

Getting ZATCA-ready with Retail ERP Software in Saudi Arabia

Saudi retail groups seldom stop at one city. Head office may sit in Riyadh, with branches in Jeddah, Dammam and Al Khobar, Makkah and Madinah, and new openings planned around the NEOM region. Each branch issues receipts that ZATCA now expects in a specific electronic format, while head office still has to buy, price and account for the whole group. A retail ERP joins these tasks so that a receipt in Al Khobar and a supplier bill in Riyadh land in the same ledger with the right VAT. Symake configures the system from Bengaluru, holds workshops in Riyadh or Jeddah, and supports branches across the Kingdom remotely.

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A Kingdom-wide back office for retail groups

Central control, regional detail and ZATCA compliance

Regional structure

Group branches by region, such as Central, Western and Eastern, and report on each without running separate systems.

National suppliers

Negotiate once with national suppliers and apply the same terms to orders from every region's branches.

Region price books

Set national prices with regional exceptions, approved centrally and applied on the same date nationwide.

E-invoice records

Each invoice stores its UBL XML, cryptographic stamp and QR code, ready for audit or reissue.

Clearance status

See which B2B invoices ZATCA has cleared and which simplified receipts are reported, with errors flagged for action.

Group consolidation

Combine several companies' results in SAR with inter-company sales removed, so the group figures are accurate.

mada reconciliation

Match mada, card and Apple Pay settlements with bank deposits for every branch, every day.

Supplier rebates

Track volume rebates and promotional support from suppliers, and claim them on schedule with data attached.

Executive reports

Owners see sales, margin and cash by region and company, with drill-down to the branch when a number stands out.

FATOORA phase 2 handled in the back office

Phase 2 changes more than the receipt layout. Every invoice needs UBL XML, a cryptographic stamp and a QR code; B2B invoices must be cleared in real time, and simplified invoices reported within 24 hours. Symake configures the integration so these steps run as part of normal posting. Finance sees the status of each invoice and can fix rejected ones before the deadline passes.

UBL XML produced with every invoice
Real-time clearance for B2B sales
Simplified receipts reported in time
Rejected invoices flagged for correction

See e-invoicing setup →

From selection to a ZATCA-ready go-live

Six steps for Saudi groups facing a wave deadline

Check wave

Confirm which FATOORA wave applies to each company and the date it must be integrated.

Select

Compare retail ERP options using your own invoice, pricing and buying scenarios.

Design

Agree company structure, regions, VAT setup and approval limits in workshops in Riyadh or Jeddah.

Integrate

Configure the FATOORA connection and test clearance and reporting in a test environment.

Roll out

Bring branches live region by region, with consultants present for the first ones.

Stabilize

Monitor clearance and reporting, close the first month and hand over to remote support.

A retail back office for Saudi Arabia

In Saudi Arabia, ZATCA collects VAT at 15% and runs the FATOORA e-invoicing program. Phase 2 integration is being rolled out in waves. Wave 25 covers businesses whose VAT-subject revenue exceeded SAR 187,500 in any year from 2022 to 2025, and they must be integrated by 1 February 2027. Integration means UBL XML invoices with a cryptographic stamp and QR code, real-time clearance for B2B invoices and reporting of simplified invoices within 24 hours. Tax invoices must also carry Arabic. The Saudi weekend is Friday and Saturday, and support hours are set around it.

Wave 25 companies integrated by 1 February 2027

15% VAT recorded per company and region

Arabic fields included on tax invoices

Support hours set around the Saudi week

How Symake supports groups across the Kingdom

Symake has delivered 200+ projects from its Bengaluru base. For Saudi groups, consultants hold workshops in Riyadh or Jeddah, attend key go-live weeks, and hand over to a remote team whose hours overlap your Sunday to Thursday.

✓ Workshops in Riyadh or Jeddah

✓ FATOORA integration planned per company

✓ Region-by-region branch rollout

✓ Remote support across the Kingdom

✓ English training for every role

✓ Online store tied to the same ledger

Check your wave date

How Symake supports groups across the Kingdom

200+ Projects Delivered

Meet your FATOORA deadline in Saudi Arabia

Tell us your companies, regions and wave, and we will map a plan that lands before your integration date.

Plan with Symake

Frequently Asked Questions

Which FATOORA wave applies to our group?

It depends on each company's VAT-subject revenue. Wave 25 covers businesses above SAR 187,500 in any year from 2022 to 2025, with integration by 1 February 2027. We review each company during discovery.

Can branches in Dammam, Al Khobar and Jeddah run on one system?

Yes. Branches in every region post to the same back office. Regions can have their own reports and price exceptions, while head office keeps one ledger and supplier list.

Can consultants work at our branches in Makkah?

Non-Muslims cannot enter Makkah, so we hold workshops and training for Makkah teams in Jeddah or online. Branches there run on the same system and receive remote support.

How do we compare retail ERP vendors for a Saudi group?

Ask each one to show FATOORA phase 2 clearance, multi-company consolidation and regional pricing with your data. Check who handles support during the Saudi working week and how.

Do receipts from our tills meet phase 2 rules?

Simplified invoices from branch tills are generated with the required QR code and stamp and reported to ZATCA within 24 hours, with failures flagged for the finance team.

Is Arabic training available for Saudi teams?

We train and support in English. Customer-facing documents still carry the Arabic content ZATCA requires on tax invoices and receipts.

Can we add new branches near NEOM later?

Yes. New branches can be added remotely, joining the existing price books, suppliers and reports. If they sit under a new company, it gets its own ledger and VAT setup.

What happens if ZATCA rejects an invoice?

The back office shows the rejection and its reason. Finance corrects the data and resubmits, and the invoice history keeps both attempts for audit.