CRM & Property Management in Lusail

CRM & Property Management in Lusail starts at handover. New towers on Lusail Marina, Fox Hills and Qetaifan Island North fill with first tenants, and RealMake keeps owner records, snag notes, leases, cheques and service charges together from day one.

Get a Free Consultation →

Handover to leasing: CRM & Property Management in Lusail

200+ Real Estate Teams

What you get

Units picked up at handover with snag items noted
Owner records for non-Qatari buyers in Lusail
Service charges billed from the same unit record

Handover to leasing: CRM & Property Management in Lusail

Lusail is a planned city north of Doha, and most of its homes and offices are new. Owners collect keys in Fox Hills or along Lusail Boulevard, and many want a manager to find a tenant straight away. RealMake picks up each unit at handover with its owner, handover date and any open snag items, then moves it into leasing. Because Lusail is a designated area, a good share of owners are non-Qatari buyers who often live elsewhere and rely on statements. Building service charges for waterfront towers on Lusail Marina can be billed to owners from the same unit record.

Book a Free Demo

0 + Projects Delivered

0 % Client Satisfaction

0 + Years of Experience

0 + Industries Served

Tools for Lusail's newest buildings

Made for first tenants, new owners and fresh towers

Handover intake

Each unit enters the system with its owner, key date, meter numbers and any snag items still open with the developer.

Snag follow-up

Open defects are tracked until fixed, so the unit is only marked ready for leasing when the list is clear.

First leases

The first tenant's contract, rent schedule and deposit are created on a clean record with no history to tidy up.

Owner onboarding

New owners sign a management agreement, add bank details and choose how they want to receive statements.

Tower charges

Service charges for each tower are entered and spread across units, then billed to the owners with reminders.

Office suites

Offices in Energy City or near Place Vendome can be managed as commercial units with their own lease terms.

Cheque handling

Rent cheques from new tenants are recorded by bank and date, and the due list shows what to deposit this week.

Repair desk

Repairs after the defects period are logged, assigned and costed against the unit and its owner.

Owner statement

Each month the owner sees rent, costs, fees and payout in Qatari riyals, even if they live outside Qatar.

Snags closed before tenants move in

A new unit often has small defects left after handover. RealMake keeps a snag list per unit, shows which items are with the developer and which are fixed, and only marks the unit ready when the list is clear. The leasing team can see expected ready dates and plan viewings around them. The owner gets updates without phoning, and the first tenant moves into a unit that is actually finished.

Snag list kept per unit after handover
Status shows developer fix or closed
Ready date shared with the leasing team
Owner updates without extra calls

See the handover flow →

A Lusail rollout in six steps

Built around towers that are still filling with tenants

Planning

Consultants come to Lusail to review towers, unit counts, handover schedules and owner agreements.

Tower setup

Towers, floors and units are created with their types, sizes and expected handover dates.

Owner intake

Owner details and management agreements are loaded or entered as owners collect their keys.

Snag lists

Existing defect lists are imported so open items carry over and are tracked to closure.

Training

Leasing, accounts and building staff are trained in English on site, with follow-up sessions online.

Go-live

The team goes live on an agreed date with remote support from Bengaluru during Qatar hours.

Leasing and owner care in Lusail

Lusail is one of the designated areas where non-Qataris can own property, and a one-stop centre in Lusail serves non-Qatari buyers. Many owners in the city are therefore overseas or expatriate investors, and RealMake keeps their details, management agreements and payout preferences on file. Brokers who find tenants are regulated by Aqarat, and their details stay with the lease. Qatar has no VAT law in force yet, and RealMake is ready to switch VAT on when Qatar introduces it. An e-invoicing law has been approved without dates so far.

Owner records suited to non-Qatari buyers

Management agreement stored on each owner file

Aqarat broker details kept with every lease

VAT switch ready for the day Qatar adds it

Why new Lusail towers start on RealMake

Starting with a clean system is easier than fixing one later. Lusail managers who begin on RealMake at handover keep every owner, snag, lease and charge in one place from the first key collection onward.

✓ Handover and leasing in one flow

✓ Snag lists tracked to closure

✓ Owner agreements kept on file

✓ Tower service charges billed per unit

✓ Commercial suites next to apartments

✓ English training at your site

Book a session

200+ Projects Delivered

Start your Lusail towers on the right system

Tell us about your upcoming handovers and we will plan how RealMake takes each unit into leasing.

Plan with us

Frequently Asked Questions

Can RealMake take units straight from handover into leasing in Lusail?

Yes. Each unit is created with its owner and handover date. Once open snag items are closed, it moves to ready for leasing, and the leasing team sees it on the vacancy board.

How are snag items tracked after keys are handed over?

Snag items are listed per unit with a description, photo and status. Staff mark items as with the developer, fixed or closed, and the owner can be updated from the same record.

Do you support owners who bought through the Lusail one-stop centre?

RealMake does not connect to the one-stop centre, but owner records hold the details you collect, including nationality, address and bank information, so non-Qatari owners are handled like any other.

Can we bill service charges for towers on Qetaifan Island North?

Yes. Service charges are entered per tower or community and split across units by the rule you set. Each owner receives a bill and the amount appears on their statement.

Is VAT applied to Lusail rents yet?

No. Qatar has no VAT in force yet, so RealMake bills without it. RealMake can switch VAT on as soon as Qatar introduces it.

Can we manage offices in Energy City in the same system?

Commercial suites can be added as their own unit type with separate lease terms, charges and fit-out notes, and they sit in the same portfolio as residential towers.

How long does a typical Lusail setup take?

It depends on the number of towers and the state of your current data. We agree a plan at the first workshop, often starting with one tower and adding the rest once the team is confident.

Where does support come from?

Symake's team works from Bengaluru, India. Consultants travel to Lusail for workshops, training and go-live, and remote support runs during hours that overlap the Qatar working day.